Five Questions To Ask Your Next Carpet Cleaning Service


Q:      How long will the cleaning take?

A:       JRJ Pro Clean prides itself in the quality of our services, so our professionals spend more time during the cleaning process than other carpet cleaners.  The amount of time it takes to complete the cleaning depends on the size of the house or space being cleaned, but typically 2-3 hours for a house cleaning. However, our professionals will be on hand as long as necessary to make sure you are completely happy with our services.


Q:      How long will it take for my carpet to dry?

A:       Drying depends on the type of carpet and the cleaning method used. Dry encapsulation cleaning dries much more quickly than hot water extraction. In general, it can take anywhere from 8-24 hours for the carpet to fully dry.


Q:      Will the stains come back after the carpet dries?

A:       Our professionals will give an honest assessment of the stain before cleaning and use the best stain removal method given the type of staining and carpet. We will do everything in our power to eliminate the stain and make sure it does not return. Also, if necessary, we our team will return and treat the stain again.


Q:      Do you move furniture?

A:       Our team will move most furniture prior to cleaning. However, during our on-site estimate, we can assess your particular home as to what items we will or will not be able to more.  We do ask that you safeguard your breakable or fragile items so we don’t have to move them.


Q:      Will the estimate be the final price?

A:       In-person estimates are the guaranteed final price and are good for 30 days.  We do not switch prices on you or add in any last minute fees.


Q:      Are the cleaning agents safe for pets and children?

A:       Yes, all cleaning solutions JRJ Pro Clean uses are safe for your family and pets.


Q:      How often should I clean my carpet?

A:       Cleaning your carpet every six months to a year will not only keep your carpet looking fresh and new, but it will also keep your family healthy by eliminating dust, pollen, and other allergens.


Q:      What areas do you serve?

A:       JRJ Pro Clean serves homes and businesses throughout Northern Virginia, including Loudon County, as well as the entire DC metro area. If you live outside of these areas but would like to use our cleaning services, contact us and we see if we will see if we are able to help you.


Q:      Can you work around my/my company’s busy schedule?

A:       Absolutely! We understand our customers have unique needs and we are happy to accommodate yours. Contact us and we will find a time that will work for your hectic schedule.


Q:      Will your cleaning void my warranty?

A:       None of our standard and organic cleaning solutions will void the warranties on your carpet. An in-person consultation will allow us to get a better idea of the best treatment options and products for your carpet.


Q:      Do you offer any guarantees?

A:       We have a 100% customer satisfaction guarantee. We are not finished with your job until you are happy with the results.